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In this policy you will find all the information related to the processing of your personal data and the rights that you can exercise to maintain control over them. Therefore, you must read it carefully before using this website. Do not hesitate to ask us any questions about it at

  1. ID

Your personal data will be treated by the company Rhino Electric Motors, S.L., with NIF B-88517784 and whose

Contact data are as follows:

Address: PIAMONTE STREET 23, 28004 Madrid

Contact email:

  1. Information and consent.

Through the acceptance of this Privacy Policy, the user is informed and provides his free, and specific consent for the personal data that he facilitates through our websites onwards, the “Siteweb”, and those that he can facilitate by others Media or in the future, are treated by Rhino Electric Motors, S.L., in the remainder of a document called Velca.

  1. Obligation to facilitate data.

The data requested in the forms of the website are mandatory unless in the indicated field the opposite is indicated. If the user's application may not be facilitated or not facilitated. The user can freely visualize the contents of the website if he accepts the use of cookies, if not, he will be invited to leave the website or navigate, if applicable, by content without cookies.

  1. For what purpose will Velca treat the user's personal data? - What is the legitimation of the processing of user data? - How long will we keep the information? - Who do we give the data?

Personal data provided through the website will be treated by Velca according to the following purposes:

4.1. Navigation and use of our website

What data do we collect?

Information on the use of the website: when you access the website, even if you have not registered, information is collected through cookies or other tracking tools. These tools are small files that are downloaded on your device and collect data on the use you make from the website. Through these tools, we can collect:

Cookies policy

Device information: During the use of the website, we collect information about the device from which you access the website. The information we obtain is the device model, the operating system and the version, the unique identifier of the device and the network.

Information about your location: We also obtain the IP address, time zone and what is the mobile service provider, where appropriate, allow us to obtain a general location.

Navigation information of the user: We collect information about the use you make of the website. Specifically, the frequency of use, the sections you visit, use of specific functions, etc.

What are the purposes of processing your personal data?

Perform statistical analysis and improvement of the website: all the information collected through cookies and other tracking tools help us analyze, maintain and improve the website, since from the navigation analysis that they do. Useuari@s, we can detect website errors, aspects to improve in the design or the need to add new functions and services.

For more information, you can visit our cookies policy.

Prevent, detect and prosecute activities that are illegal or violate the terms of service or endanger the security of information or websites: velca will be able to process data to control and prevent any form of abuse of our services, such as fraud, denial of service attacks, spam, unauthorized access, And any other practices that violate the general terms of use or general purchase terms of this website or endanger the information security or integrity of this website.

Website and social media advertising: you can appear in the form of advertising banners on this website, including text, images, animations and / or videos, which are integrated into the content of the website. These advertising banners will be linked to third-party websites for advertising and / or information purposes, and in no case will it be the responsibility of velca. The advertisements on these banners may include personalized advertisements derived from information obtained by reading cookies or other tracking devices from the browser, which allow you to display advertisements related to recent searches and display the most relevant advertisements. Similarly, we use third-party advertising services to provide advertisements for our services on other websites.

Even if you choose not to receive customized advertisements, depending on your browser settings, advertisements may continue to appear, depending on other factors, such as your general or general location. In addition, from the social network tracking device configured on the website (see cookie Policy), we can create a visitor to search for matches on the corresponding social network. The data sent is encrypted in our system before uploading to the social network (i.e. sending hidden and anonymous versions of user data) for later use and displaying velca advertisements on your social network. To learn more, click here:

What is the legal basis for allowing us to process your data? Where appropriate, is it mandatory to provide such data?

The information we collect through cookies and other tracking devices is based on your consent. When you visit the website through the information pop-up window, we will ask for your consent. You may withdraw your consent at any time by following the steps specified in our cookie policy.

With your consent, we can use all this information to analyze and evaluate the use of our website and make necessary improvements.

How long have we kept your information?

The duration of the information collected through cookies depends on the specific cookie. Our cookie policy specifies all information retention time limits for each type of cookie.

Who do we give your personal information to?

The cookie policy specifies the processing of personal data using third-party cookies (cookies collected and managed by third parties). In addition, we can turn to service providers, who will have limited access to data and confidentiality obligations (for more information on how our service providers work, see point 6. With whom will individual users' data be shared? & gt; service providers).

If at any time we decided to show you advertising through this website, we can share certain data with advertisers and third -party networks and use these data to offer the user specific and personalized ads, as well as perform statistical analysis. On the other hand, advertisers can share with us the data that collects on the user to show you our advertising in other pages. For more information, visit our cookies policy.

4.2. Contact with us through our channels (contact form, email, whatsapp, chat, previous appointment agenda, etc.) What data do we collect?

Identification and contact information. We collect the information that you provide through the media that we put at your disposal on this website. In this sense, we will deal with your identification data (name and, where appropriate, surnames) and the email address and/or telephone (depending on the medium used), as well as any other that you include in the communications you send us.

Curriculum, academic and professional information. In the case that you send us your curriculum Vetae (CV) in order to register any of our job offers, we can treat information related to your studies, training, academic experience and that you have included.

What are the purposes of processing your personal data?

Answer your requests. The main purpose of processing this data will be to answer your requests, solve your doubts and/or provide the required information, as well as, where appropriate, monitor them.

Advise about our vehicles and activities: If available, you can put at your disposal an advice service for our customer service, through which you can expose your interests and we can recommend vehicles that best fit your needs. This service will be available under previous appointment, so you must select the date and time (according to availability) and leave your contact information, and the department will contact you on the indicated date.

Participate in our selection processes. In the event that you send us your CV, we will deal with your personal information to start, where appropriate, a selection process for an eventual hiring and monitor it.

Improve customer service. All information derived from doubts, consultations, and the advice offered to the interested parties, as well as the way in which the requests are resolved allows us to know how we provide our own customer service, allowing us to improve the quality of this. All the information collected, finished the conservation time indicated in point d) is anonymized, only conserved for statistical purposes, not being able to identify the interested parties.

What is the basis for legitimation that allows us to treat your data? In your case, is the supply of these data mandatory?

Consent. The data provided for the previous purposes will be based on your consent, granted when, voluntarily, you get in touch with us through the means made at your disposal to, or request information or send us other communications or to send us Your CV to participate in our selection processes.

Legitimate interest. All information collected by the customer service department will help us improve in the quality of the customer service provided, based on our legitimate interest.

How long do we keep your information?

All your personal information will be treated during the time in which your requests are being processed and for 6 months to monitor them. Once this period is finished, Velca will keep, blocked, said information during the deadlines provided for in the legislation to meet possible responsibilities and to demonstrate compliance with our obligations. All this, unless you start a new treatment. From this moment on, Velca will only treat the information in an anonymity, so that it will not be possible to link the statistical information with the util@species to whom he refers.

In the case of your CV, we will deal with your personal information during the selection process, where appropriate, and/or, when there is no open selection process, for 1 year maximum for possible future selection processes that can fit with your Professional profile or interest you have indicated.

Who do we give your personal information?

We do not make any additional assignment to carry out this treatment than those indicated, in general, in point 6. "What recipients will the user data be shared?" In this sense, some channels through which you can contact us are managed by service providers, which act as treatment managers. You will find more information about how these service providers act in point 6, mentioned above.

4.3. Registration to our Newsletter and reception of other commercial information by electronic means

What data do we collect?

Contact information. To send commercial information by electronic means, we use the contact data that you include in the corresponding form for the registration in the Newsletter or those contact data (email or mobile phone) that we have under our contractual relationship, in Their case.

What are the purposes of processing your personal data?

Sending publications of interest and commercial communications: if you maintain a contractual relationship with us and want to receive our news, or have signed to the reception of commercial information, we can send you, through electronic means (email messages, SMS, WhatsApp or others), communications on products and services related to Velca.

These communications will not violate, in any case, your rights to the privacy of your data or your privacy, and will not be intrusive in terms of periodicity.

What is the basis for legitimation that allows us to treat your data? Is the supply of this data mandatory?

The shipment of commercial communications is done:

Based on your consent, requested at the time of your subscription on our distribution list or marking a corresponding box in other forms.

If you do not want to receive this type of communications you can not give your consent and/or withdraw it at any time following the instructions indicated in each commercial e-mail or sending an email to, indicating your desire to stop receiving said Communications

Even if you have discharged from receiving commercial information, you may continue to receive other administrative management communications of the maintenance services contracted or other relevant for contractual or security execution.

How long do we keep your information?

All your personal information will be saved during the time in which your consent is maintained, the information will be kept during the time in which you are registered in our distribution list of this type of information and, once you give Low, it will remain blocked during the legal deadlines foreseen to meet possible responsibilities.

Who do we give your personal information?

There are no concrete assignments of your personal data to comply with the purpose indicated in this section. However, we can resort to mail marketing service providers or other advertising and marketing service providers, who will have limited access to data and will be linked to a confidentiality duty (for more information about how our suppliers act of services, see point 6. With what recipients the data of the user> service providers) will be shared.

4.4. Velca presence on social networks.

Velca presence on social networks:

Velca has a profile in the main social networks, such as Facebook, Twitter, Instagram, LinkedIn or YouTube.

When you become a follower of any of our pages on social networks, the processing of the data will be governed by the conditions of use, privacy policies and access regulations that belong to the corresponding social network and previously accepted by the user.

Velca, in this sense, will deal with your data with the purpose of correctly managing your presence in the social network, informing you of activities, products or services, as well as for any other purpose that the regulations of social networks allow.

Keep in mind that we have no influence on the information that the social network collects or how it processes it, so we recommend that you stay informed of the purpose and scope of the collection of information that is carried out through these social networks.

Use of plug-ins or social accessories:

When you use our services, you can share information on social networks, such as Facebook or LinkedIn, through a social plug-in implemented (such as a “Share” button). If you choose to share information through a social plug-in, the following data will be transferred to the corresponding social network:

Date and time to visit;

The Internet or URL address for the address you are visiting temporarily;

The IP address;

The browser you are using;

The operating system you are using;

When appropriate, your username and password and if you are a registered user of the social network, name and surname; Y

The information for which you have used the specific plug-in.

With respect to this information, we refer to the terms and conditions of the relevant social network. We encourage you to stay informed of the purpose and scope of the collection of information that is carried out through social plug-in. If you wish you can block social plug-in in the browser settings. Keep in mind that we have no influence on the information that the social network collects through the use of plug-ins.

4.5. Purchasing process

What data do we collect?

Identification and contact information. We collect the information that you provide through the media that we put at your disposal on this website. In this sense, we will deal with your identification data (name and, where appropriate, surnames), address of the address for the shipment of purchase and billing, bank data to carry out the payment of the product and the email address and /or telephone, as well as any other that you include in the communications you refer to us.

What are the purposes of processing your personal data?

Purchase and delivery of products and services. We use personal information to accept and manage the purchase, deliver the vehicle and services, process payments and communicate with you in relation to orders, products, services and promotional offers in the event that you have given us your consent.

Provision, problem solving and improvement of our services. We use personal information to analyze performance, solve errors and improve the usability and effectiveness of the purchase process.

What is the legal basis for allowing us to process your data? Where appropriate, is it mandatory to provide such data?

Consent. The data provided for the previous purposes will be treated based on your consent, granted when, voluntarily, you buy with us through the means put at your disposal.

Legitimate interest. All information collected by the Purchasing Department will help us to carry out the request requested based on our legitimate interest.

How long do we keep your information?

We keep your personal information during the time necessary to meet the demands of current legislation, both for fiscal and accounting purposes.

Who do we give your personal information?

The transfer to our bank collaborator will be necessary if you select the financing option. In the same way, your data will be assigned to the bank operator you have when you pay the purchase. While on our part, no additional assignment will be made to carry out this treatment that those indicated, in general, at point 6. With what recipients will the user data be shared?


Velca will deal with the following personal data categories depending on the request or request made by the user:

- Personal characteristics - Social and Professional circumstances - Employment details - Commercial - economic, financial and insurance information - Transactions of goods and services - Navigation data - codes or keys of user identification and/or holder.


In addition to the assignments that we indicate specifically in the section in which we explain the characteristics of the different operations (point 4), we inform you of the communications that we can make, in general, and that affect all the previous treatments and their base Legitimator.

ESSENTIAL SERVICE PROVIDERS TO RECOVER THE SERVICE THAT WE OFFER YOU, (for example, computer accommodation companies, internal platforms for sending communications by Velca, data accommodation companies for our own use, etc.). However, these entities have signed the corresponding confidentiality agreements and will only treat your data according to our instructions, not being able to use them for their own or apart from the service they provide.

Public bodies and other entities. We can reveal to the competent public authorities or other private entities (for example, auditors) the data and any other information that is in our possession or that is accessible through our systems when there is a legal obligation to do so, as well as when required , for example, when the purpose is to prevent or pursue abuse of fraudulent services or activities through our website or website. In these cases, the personal data that facilitated would be kept and made available to administrative or judicial authorities.

In case of a corporate operation. In the event that Velca is part of corporate operations such as a fusion, an acquisition, sale of the totality or part of its assets or any other type of operation in which a third party intervenes we can share, disseminate or transfer the data of the users to the successor entity (even during the phase prior to the operation).

To third parties after an aggregation or anonymization. We can disseminate or use added or anonymized data (that is, which are not linked to an identified or identifiable natural person) for any purpose.

To third parties with the consent of the user or another legitimate basis. In the event that we want to share data with third parties outside the scope of this privacy policy, its consent will be requested or reported on it and its legitimate base.

In purchases through the web. The user accepts that all their personal data are entirely transferred to the financial entities from the moment the user has initiated the hiring of the postponed payment service offered by the latter at the time of choosing the payment method. This acceptance extends to third entities that had to access files for the good end of the contract.

We also inform you that this privacy policy only refers to the collection, treatment and use of information (relative to personal data) on our part through the interaction you do with our website. Access to third -party web pages you can access through links from the website have their own privacy policies on which we have no control. Therefore, before facilitating some personal information, we recommend that you inform yourself about their privacy policies.

For those customers who include an insurance plan in the purchase of your velca, the personal data we collect from you can be treated by members of the Carnovo Group staff: Carnovo Digital, S.L., Carnovo Spain, S.L. and/or Carnovo Italy Srl, on the legal basis of the legitimate interest of the group. Also, your personal data may be communicated to:


Some of our service providers are located in the United States or other countries located outside the European economic space. The services of these suppliers imply the existence of an international transfer of your personal data. On July 16, 2020, the Court of Justice of the European Union annuls the Privacy Shield (Privacy Shield). Therefore, from Velca we assure ourselves that the transport information is within what the GDPR dictates and taking into account that at least one of the specific situations that the AEPD shows on its website is fulfilled. Therefore, the use of these suppliers does not give rise to a lower degree of protection of your personal data than the use of suppliers located in the European Union.


8.1. Minimum age.

To provide us with your personal data, you must be a minimum age of 14 years, and/or where appropriate, have sufficient legal capacity to use this website. However, to hire our services through our website, you must be of legal age, with full legal capacity to act, acting in your own name or in the name and representation of legal persons.

8.2. Veracity.

When you provide us with your data to use our services, you guarantee that the data and information provided is real, truthful, updated and also belongs to you and not to third parties.

In addition, you must notify us of any modification that occurs in the data provided, responding in any case of the veracity and accuracy of the data provided at all times.


You can exercise the rights that the law guarantees you in relation to the processing of your personal data by contacting our data protection delegate through email

Any request for rights that we receive will solve it as soon as possible and, in any case, within the period established by the regulations. In some cases, it will be necessary to request a copy of your identity document or other identifying document if it is necessary to verify your identity.

The rights that correspond to you as interest are the following:

Right to withdraw the consent granted

You can revoke your consent in relation to all prosecutions based on it at any time. However, the withdrawal of consent will not affect the legality of the treatment based on consent prior to its withdrawal.

Right of access

You have the right to know what data are being treatment, if applicable and, if so, obtain a copy of these, as well as to obtain information related to:

the origin and recipients of the data;

the purposes for which they are treated;

If there is an automated decision -making process, including profiles;

the data retention period;

the rights provided by the regulations.

Right of rectification

You have the right to obtain the rectification of your personal data or to complete them when they are incomplete.

Right of suppression

You have the right to request the suppression of your personal data if they are no longer necessary for the purpose for which they were collected or, where appropriate, if we are no longer authorized to treat them.

Right to data portability

You have the right to request the portability of the data in the case of the treatments of your data that are based on your consent or on the execution of a contract, as long as the processing has been carried out by automated means. In case of exercise of this right, you will receive your personal data in a structured format, commonly and readable by any electronic device. However, you can also request, when possible, that your data is transmitted directly to another company.

Right to the limitation of the processing of your personal data

You have the right to limit the processing of your data in the following cases:

When you have requested the rectification of your personal data during the period in which we verify their accuracy.

When you consider that we are not authorized to process your data. In that case, you can ask us to limit its use instead of requesting your suppression.

When you consider that it is no longer necessary for us to continue treating your data and want us to keep them for the purposes of the year or the defense of claims.

In cases where there is a processing based on our legitimate interest and you have exercised your right of opposition to it, you can ask us to limit the use of your data during the verification of the prevalence of said interests with respect to yours.

Right of opposition

You have the right to oppose at any time to the processing of your personal data based on our legitimate interest, including the elaboration of profiles.

Low of commercial communications: Remember that at any time you can oppose the reception of this type of communications by sending an email to You can also exclude yourself from this service following the instructions indicated in the foot of the body of each of the electronic communications that we send you.

We remind you that, although you come down from these commercial communications, you can continue receiving Velca communications related to the administrative management of the services you have hired, security alerts, changes in our conditions and policies and other communications necessary for the development of the development of the Contractual relationship that we maintain with you or to resolve requests and requests that you refer to us through the means that we put at your disposal.

Right to file a claim before the Control Authority

Remember that, at any time, and in case you consider that we have violated your right to the protection of your data, you can address the corresponding control authority, in the case of Spain, the Spanish Agency for Data Protection (

Closure of your account and low

To unsubscribe from our services, you must follow the procedure indicated in our terms and conditions. In case of low (closure of your account), you will lose the right to use any benefits or services that you could have assets at the date of the leave and/or have previously hired.

In case you request your casualty, all your personal data can be maintained for a necessary period to guarantee the exercise of our processes, our legal obligations and solve possible disputes.

All your personal data will be treated and preserved strictly necessary to comply with the law or the purposes that we have described. CANCELED THE DATA WE CAN MAINTAIN THEM FOR A NEEDED PERIOD TO GUARANTEE THE EXERCISE OF OUR PROCESSES AND OUR LEGAL OBLIGATIONS AND RESOLVE DISPUTES. When your data is no longer relevant to the aims for which they have been collected, they will be deleted or anonymized, including any registration or other support information.

Return policy and right of withdrawal



The Velca will deal with the user data at all times confidentially and keeping the obligatory duty of secrecy with respect to them, in compliance with the advised and provided for in Organic Law 3/2018, of December 5 of data protection and guarantee of digital rights, adopting the necessary technical and organizational measures that guarantee the safety of their data and avoid their alteration, loss, unauthorized treatment or access, given the state of technology, the nature of the stored data and the risks to which they are exposed.

In case you want to obtain more information about the regulations that assist, protect and establish your rights, we put at your disposal the laws that have inspired this policy and are relevant to you:


Organic Law 3/2018, of December 5, on the Protection of Personal Data and guarantee of digital rights.

Law 34/2002, of July 11, on Services of the Information Society and Electronic Commerce

General Law for the Defense of Consumers and Users

From Velca we can modify the content of the privacy policy at any time according to the legislative, jurisprudential or interpretation modifications of the Spanish Agency for Data Protection that may occur.

Therefore, we recommend that you periodically review this privacy policy to be informed of how your personal data is treated and protect, as well as the rights that assist you.

Last update: October 27, 2021

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