PRIVACY POLICY

In this policy you will find all the information regarding the processing of your personal data and the rights that you can exercise to maintain control over them. Therefore, you must read it carefully before using this Website. Do not hesitate to ask us any questions in this regard at moc.rotomaclev@aloh

1. Identification

Your personal data will be processed by the company RHINO ELECTRIC MOTORS, SL, with NIF B-88517784 and whose

contact details are as follows:

Address: Calle Piamonte 23, 28004 Madrid

Contact email: moc.rotomaclev@aloh

2. Information and Consent.

By accepting this Privacy Policy, the user is informed and gives their consent free, and specific so that the personal data that you provide through our websites from now on, the "SiteWeb ”, and those that may be provided by other means or in the future, are processed by RHINO ELECTRIC MOTORS, SL, in the remainder of the document called VELCA.

3. Obligation to provide the data.

The data requested in the forms of the Website are mandatory unless the indicated field is indicated contrary. If they are not provided or done correctly, the user's request will not be able to be met. The user may freely view the content of the Website if he accepts the use of cookies, if not, it will be invited to leave the website or browse, if applicable, for content without cookies.

4. For what purpose will VELCA process the user's personal data? - What is the legitimacy of the treatment of user data? - how long will we keep the information? - Who do we give the data to?

The personal data provided through the Website will be processed by VELCA in accordance with the following purposes:

4.1. Navigation and use of our Website

What data do we collect?

Information on the use of the Website: When you access the Website, even if you have not registered, it is collected information through cookies or other tracking tools. These tools are small files that are They download to your device and collect data about your use of the Website. Through these tools, we can collect:

Cookies Policy

Device Information: During the use of the Website, we collect information about the device from the one you access the Website. The information we obtain is the device model, the operating system and the version, the unique identifier of the device and the network.

Information about your location: We also obtain the IP address, time zone and what is the service provider mobile, if applicable, allowing us to obtain a general location.

User browsing information: We collect information about your use of the Website. On specific, the frequency of use, the sections you visit, use of specific functions, etc.

What are the purposes of the processing of your personal data?

Perform statistical analysis and improvement of the Website: All information collected through cookies and Other tracking tools help us to analyze, maintain and improve the Website, since from the analysis of the navigation that the users do, we can detect errors of the Website, aspects to improve in the design or the need to add new functions and services.

For more information, you can visit our Cookies Policy.

Prevention, detection and prosecution of illegal activities or contrary to the conditions of service or that put endangered the security of the information or the Website: VELCA may process the data to control and avoid any form of abuse of our services, such as fraudulent activities, denial attacks services, sending spam, unauthorized access, as well as any other practice that is contrary to the General Conditions of Use of the Website or the General Conditions of Contract or endanger the information security or the very integrity of the Website.

Advertising on the Website and social networks: On this Website, advertising may appear in the form of Advertising banners that contain text, images, animations and / or videos, integrated within the Website content. Said advertising banners would link to third party websites for advertising purposes and / or informative and, in no case, would they be the responsibility of VELCA. The advertising that appears on said banners may include personalized advertising, derived from the information obtained from the reading of Cookies or other devices of tracking in your browser that allows you to show ads related to your recent searches and show you the most relevant ads. Similarly, we use third-party advertising services to offer advertising about our Services on other websites.

Even if you decide not to receive personalized ads based on your browser settings, they can Ads keep appearing based on other factors like your general or generic location. In addition, from the social network tracking devices that are configured on the Website (see Politics Cookies), we can create an audience for the social media match search process corresponding. The data that is sent is encrypted in our systems before being uploaded and made available to the social network (that is, a hidden and anonymous version of the user's data is sent) for later use and that VELCA advertising appears on your social networks. To know more, click here!:

What is the basis of legitimacy that allows us to process your data? In your case, is it mandatory to supply these data?

The information we collect through cookies and other tracking devices is based on your consent, which we request when you access the Website through an informative pop-up. At any time you can withdraw your consent by following the steps indicated in our Cookie Policy.

All this information can be used, based on your consent, our legitimate interest, to analyze and evaluate the use made of our Website and be able to apply the necessary improvements to it.

How long do we keep your information?

The retention periods of the information collected through cookies depend on the specific cookie. All information retention periods are specified, for each type of cookie, in our Politics of cookies.

Who do we give your personal information to?

The transfers of personal data that are made through third-party cookies (cookies collected and managed by a third party) for this purpose are specified in the Cookies Policy. In addition, we can resort to service providers, who will have limited access to the data and will be bound by a duty of confidentiality (for more information on how our service providers act, see point 6. With which recipients will personal user data be shared? > Service Providers).

If at any time we decide to show you advertising through this Website, we may share certain data with advertisers and third-party networks and use said data to offer the user advertisements specific and personalized, as well as perform statistical analysis. On the other hand, advertisers can share with us the data that they collect about the user to show you our advertising on other pages. For get more information, visit our Cookies Policy.

4.2. Contact us through our channels (contact form, email, WhatsApp, chat, appointment schedule, etc.) What data do we collect?

Identification and contact information. We collect the information you provide us through the means that We put at your disposal on this Website. In this sense, we will treat your identifying data (name and, where appropriate, surname) and the email and / or telephone address (depending on the means used), as well as any other that you include in the communications you send us.

Curricular, academic and professional information. In the event that you send us your Curriculum Vítae (CV) in order to sign up for one of our job offers, we can process the information related to your studies, training, academic experience and whatever you have included.

What are the purposes of the processing of your personal data?

Answer your requests. The main purpose of the processing of this data will be to answer your requests, resolve your doubts and / or provide you with the required information, as well as, where appropriate, monitor the themselves.

Advise you on our vehicles and activities: If available, a advice from our customer service, through which you can expose your interests and we can Recommend the vehicles that best suit your needs. This service will be available by appointment, so you must select the date and time (according to availability) and leave your contact information, and the department will contact you on the indicated date.

Participate in our selection processes. In the event that you send us your CV, we will treat your personal information to initiate, where appropriate, a selection process for an eventual hiring and to monitor it.

Improve customer service. All information derived from doubts, queries, and advice offered to interested parties, as well as the way in which requests are resolved allows us to know how We provide our own customer service, allowing us to improve the quality of it. All the information collected, after the conservation period indicated in point d) is anonymized, only being kept for statistical purposes, not being able to identify the interested parties.

What is the basis of legitimacy that allows us to process your data? In your case, is it mandatory to supply these data?

Consent. The data provided for the above purposes will be processed based on your consent, granted when, voluntarily, you contact us through the means put to your Willingness to either request information or send us other communications or to send us your CV to participate in our selection processes.

Legitimate interest. All the information collected by the customer service department will help us to improve in the quality of the customer service provided, based on our legitimate interest.

How long do we keep your information?

We will process all your personal information during the time your requests are being processed and for 6 months to follow up on them. Once this period is over, VELCA will keep, blocked, said information during the periods established in the legislation to attend to eventual responsibilities and to demonstrate compliance with our obligations. All of this, unless you start a new treatment. From this moment on, VELCA will only treat the information in an anonymized way, so that It will not be possible to link the statistical information with the specific user to whom it refers.

In the case of your CV, we will treat your personal information during the selection process, if applicable, and / or, when not there is an open selection process, for a maximum of 1 year for possible future selection processes that they can fit with your professional profile or the interests that you have indicated.

Who do we give your personal information to?

We do not make any additional assignment to carry out this treatment than those indicated, with character Generally, in point 6. “With which recipients will the user's data be shared?”. In this sense, some Channels through which you can contact us are managed by providers of services, which act as Treatment Managers. You will find more information about how these act service providers in point 6, mentioned above.

4.3. Registration to our newsletter and receipt of other commercial information by electronic means

What data do we collect?

Contact information. To send commercial information by electronic means, we use the contact information that you include in the corresponding form for the inscription in the newsletter or those contact information (email or mobile phone) that we have by virtue of our contractual relationship, if applicable.

What are the purposes of the processing of your personal data?

Sending publications of interest and commercial communications: If you have a contractual relationship with us and you want to receive our news, or you have subscribed to the reception of commercial information, we can send you, through electronic media (emails, SMS, whatsapp or others), communications about products and VELCA related services.

Said communications will not violate, in any case, your rights to the privacy of your data or your privacy, and they will not be intrusive in terms of periodicity.

What is the basis of legitimacy that allows us to process your data? Is the provision of this data mandatory?

The sending of commercial communications is carried out:

  • Based on your consent, requested at the time of your subscription in our distribution list or by checking a corresponding box in other forms.

If you do not wish to receive this type of communication you can not give your consent and / or withdraw it at any moment by following the instructions indicated in each commercial email or by sending an email to moc.rotomaclev@aloh, indicating your desire to stop receiving such communications.

Even if you have unsubscribed from receiving commercial information, you may continue to receive other administrative management communications of contracted maintenance services or other relevant to the contractual or security performance.

How long do we keep your information?

We will keep all your personal information for as long as your consent is valid, la information will be kept during the time you are registered in our distribution list of this type of information and, once you unsubscribe, it will be blocked during the legal periods established for attend to eventual responsibilities.

Who do we give your personal information to?

There are no specific transfers of your personal data to fulfill the purpose indicated in this section. No However, we may use the services of mail marketing service providers or other providers of advertising and marketing services, who will have limited access to data and will be bound by a duty of confidentiality (for more information on how our service providers act, see point 6. With which recipients the user's data will be shared> Service Providers).

4.4. VELCA presence in social networks.

Presence of VELCA in social networks:

VELCA has a profile on the main social networks, such as Facebook, Twitter, Instagram, Linkedin or YouTube.

When you become a follower of any of our pages on social networks, the data processing will be governed for the conditions of use, privacy policies and access regulations that belong to the social network corresponding and previously accepted by the user.

VELCA, in this sense, will treat your data with the purpose of correctly managing its presence on the web. social, informing you of activities, products or services, as well as for any other purpose than the regulations of social networks allow.

Keep in mind that we have no influence on the information that the social network collects or how it processes it, Therefore, we recommend that you stay informed of the purpose and scope of the collection of information that It is done through these social networks.

Use of plug-ins or social plugins:

When you use our services, you can share information on social networks, such as Facebook or LinkedIn, through an implemented social plug-in (such as a "Share" button). If you choose to share information Through a social plug-in, the following data will be transferred to the corresponding social network:

  • Date and time of visit;
  • The Internet address or URL for the address you are temporarily visiting;
  • The IP address;
  • The browser you are using;
  • The operating system you are using;
  • Where applicable, your username and password and if you are a registered user of the social network, name and last name; and
  • The information for which you have used the specific plug-in.

With respect to such information, we refer to the terms and conditions of the relevant social network. Tea We encourage you to stay informed of the purpose and scope of the information collection that is carried out at through social plug-ins. If you wish, you can block the social plug-ins in the browser settings. Keep in Note that we have no influence on the information that the social network collects through the use of plug-ins.

4.5. Purchasing process

What data do we collect?

Identification and contact information. We collect the information you provide us through the means thatWe put at your disposal on this Website. In this sense, we will treat your identifying data (name and,where appropriate, surname), address of the address for sending the purchase and for billing, bank details for carry out the payment of the product and the email and / or telephone address, as well as any other that include in the communications you send us.

What are the purposes of the processing of your personal data?

Purchase and delivery of products and services. We use personal information to accept and manage the purchase, deliver the vehicle and services, process payments and communicate with you regarding orders, products, services and promotional offers in the event that you have given us your consent.

Provision, problem solving and improvement of our services. We use personal information to analyze performance, resolve errors and improve the usability and effectiveness of the purchase process.

What is the basis of legitimacy that allows us to process your data? In your case, is it mandatory to supply these data?

Consent. The data provided for the above purposes will be processed based on your consent, granted when, voluntarily, you make the purchase with us through the means put to your provision.

Legitimate interest. All the information collected by the purchasing department will help us to carry out the commission requested based on our legitimate interest.

How long do we keep your information?

We keep your personal information for the time necessary to comply with the requirements of the legislation current, both for tax and accounting purposes.

Who do we give your personal information to?

The assignment to our banking partner will be necessary if you select the financing option. In the same way They will transfer your data to the bank operator that you have when you make the payment of the purchase. While for our part, no additional assignment will be made to carry out this treatment than those indicated, with general character, at the point 6. With which recipients will the user's data be shared?

5. What user data will VELCA process?

VELCA will treat the following categories of personal data depending on the request or request made by the user:

- Personal characteristics - Social circumstances - Academics and professionals - Job details - Commercial information - Economic, financial and insurance - Transactions of goods and services - Data of navigation - User and / or owner identification codes or keys.

6. With which recipients will the user's data be shared?

In addition to the assignments that we specifically indicate in the section in which we explain the characteristics of the different operations (point 4), we inform you of the communications that we can carry out, in a general, and that affect all the previous treatments and their legitimizing base.

Providers of essential services to execute the service that we offer you, (for example, companies of computer hosting, internal platforms for sending communications by VELCA, companies of data hosting for our own use, etc.). However, these entities have signed the corresponding confidentiality agreements and will only treat your data according to our instructions, not being able to use them to own purposes or apart from the service they provide us.

Public Organizations and other entities. We may disclose to the competent public authorities or other entities private (for example, auditors) the data and any other information that is in our possession or that is accessible through our systems when there is a legal obligation to do so, as well as when required, For example, when the purpose is to prevent or prosecute abuse of services or fraudulent activities to through our Website or web page. In these cases, the personal data that you provide us will be they would keep and make available to the administrative or judicial authorities.

In the event of a corporate transaction. In the event that VELCA is part of corporate operations such as a merger, an acquisition, sale of all or part of its assets or any other type of operation in which it intervenes a third party may share, disclose or transfer user data to the successor entity (even during the pre-operation phase).

To third parties after aggregation or anonymization. We may disclose or use aggregated data or anonymized (that is, which are not linked to an identified or identifiable natural person) for any purpose.

To third parties with the consent of the user or other legitimate basis. In the event that we want to share data with Third parties outside the scope of this Privacy Policy will, in any case, request their consent or they will be informed on it and its legitimate basis.

In purchases through the web. The user accepts that all their personal data are fully assigned to financial institutions from the moment the user has started the contracting of the deferred payment service offered by the latter at the time of choosing the payment method. This acceptance is It extends to third parties that had to access the files for the good end of the contract.

Likewise, we inform you that this Privacy Policy only refers to the collection, treatment and use of information (related to personal data) by us through the interaction you make with our Site Web. Access to third-party Web pages that you can access through links from the Website have their own own privacy policies over which we have no control. Therefore, before providing any personal information, we recommend that you inform yourself about their Privacy Policies.

For those customers who include an insurance plan in the purchase of their Velca, the Personal Data that we collect of you may be processed by members of the Grupo Carnovo staff: Carnovo Digital, SL, Carnovo Spain, SL and / or Carnovo Italy SRL, on the legal basis of the legitimate interest of the group. Likewise, your personal data may be communicated to:

7. International Data Transfers.

Some of our service providers are located in the United States or other countries located outside the European Economic Area. The services of these providers imply the existence of an international transfer of your personal data. On July 16, 2020, the Court of Justice of the European Union annulled the privacy shield. Therefore, at Velca we make sure that the transferred information is within the provisions of the RGPD and taking into account that at least some of the specific situations that the AEPD shows on its website are met. Therefore, the use of these providers does not give rise to a lower degree of protection of your personal data than the use of providers located in the European Union would have.

8. User's responsibility

8.1. Minimum age.

To provide us with your personal data, you must be at least 14 years old, and / or, where appropriate, have Sufficient legal capacity to use this Website. However, to contract our services to Through our Website, you must be of legal age, with full legal capacity to act, acting on your own name or in the name and representation of legal persons.

8.2. Veracity.

When you provide us with your data to use our services, you guarantee that the data and information provided It is real, truthful, updated and also belongs to you and not to third parties.

In addition, you must notify us of any modification that occurs in the data provided, responding in any case of the veracity and accuracy of the data provided at all times.

9. Exercise of Rights.

You can exercise the rights that the law guarantees you in relation to the processing of your personal data contacting our Data Protection Delegate via email moc.rotomaclev@aloh.

Any request for rights that we receive will be resolved as soon as possible and, in any case, within the deadline established by regulations. In some cases, it will be necessary to request a copy of your identity document or other identification document if it is necessary to verify your identity.

The rights that correspond to you as an interested party, are the following:

Right to withdraw the consent granted

You can revoke your consent in relation to all processing based on it at any time. However, the withdrawal of consent will not affect the legality of the treatment based on consent. prior to its withdrawal.

Right of access

You have the right to know what data is being processed, if applicable and, if so, obtain a copy of these, as well as to obtain information related to:

  • the origin and recipients of the data;
  • the purposes for which they are processed;
  • whether there is an automated decision-making process, including profiling;
  • the data retention period;
  • the rights provided by the regulations.

Right of rectification

You have the right to obtain the rectification of your personal data or to complete them when they are incomplete.

Right of suppression

You have the right to request the deletion of your personal data if they are no longer necessary for the purpose for which were collected or, where appropriate, if we are no longer authorized to process them.

Right to data portability

You have the right to request the portability of the data in the case of the processing of your data that is based onin your consent or in the execution of a contract, as long as the processing has been carried out by automated means. In case of exercise of this right, you will receive your personal data in a format structured, commonly used and readable by any electronic device. However, you can also request, When possible, that your data be transmitted directly to another company.

Right to limit the processing of your personal data

You have the right to limit the processing of your data in the following cases:

  • When you have requested the rectification of your personal data during the period in which we verify the accuracy of the same.
  • When you consider that we are not authorized to process your data. In that case, you can ask us to let's limit its use instead of requesting its deletion.
  • When you consider that it is no longer necessary for us to continue processing your data and you want us to keep it for the purposes of exercising or defending claims.
  • In cases where there is a processing based on our legitimate interest and you have exercised your right to object to it, you can ask us to limit the use of your data during the verification of the prevalence of those interests over yours.
  • Right of opposition
  • You have the right to object at any time to the processing of your personal data based on our legitimate interest, including profiling.

Cancellation of commercial communications: Remember that at any time you can oppose the reception of this type of communication by sending an email to moc.rotomaclev@aloh. You can also exclude yourself from this service following the instructions indicated in the footer of the body of each of the communications electronic messages that we send you.

We remind you that, even if you unsubscribe from said commercial communications, you can continue to receive VELCA communications regarding the administrative management of the Services that you have contracted, alerts of security, changes in our conditions and policies and other communications necessary for the development of the contractual relationship that we maintain with you or to resolve requests and requests that you send us through the means that we put at your disposal.

Right to file a claim with the Control Authority

Remember that, at any time, and in case you consider that we have violated your right to protection of your data, you can contact the corresponding Control Authority in its defense, in the case of Spain, the Agency Spanish Data Protection (www.agpd.es).

Close your account and unsubscribe

To unsubscribe from our Services, you must follow the procedure indicated in our Terms and Terms. In case of cancellation (closure of your account), you will lose the right to use any benefits or services that you could have assets on the date of cancellation and / or have previously contracted.

In the event that you request your withdrawal, we may keep all your personal data for a necessary period in order to guarantee the exercise of our processes, our legal obligations and resolve possible disputes.

All your personal data will be processed and kept to the extent strictly necessary to comply with the law or for the purposes that we have described. Once the data has been canceled, we can keep it for a period necessary to guarantee the exercise of our processes and our legal obligations and resolve disputes. When your data is no longer relevant for the purposes for which it was collected, it will be deleted or will anonymize, including any records or other supporting information.

Return policy and right of withdrawal


10. Security measures and regulations.

The VELCA will treat the user's data confidentially at all times and keeping the obliged duty of secrecy regarding them, in compliance with the advice and provisions of Organic Law 3/2018, of 5 December of data protection and guarantee of digital rights, adopting measures of the nature technical and organizational necessary to guarantee the security of your data and prevent its alteration, loss, unauthorized treatment or access, taking into account the state of technology, the nature of the data stored and the risks to which they are exposed.

In case you want more information about the regulations that assist you, protect and establish your rights, we put at your disposal the laws that have inspired this policy and are relevant to you:

General Data Protection Regulation EU 216/679

Organic Law 3/2018, of December 5, of Protection of Personal Data and guarantee of digital rights.

Law 34/2002, of July 11, on services of the information society and electronic commerce

General Law for the Defense of Consumers and Users

From VELCA we can modify the content of the privacy policy at any time according to the legislative, jurisprudential or interpretation modifications of the Spanish Agency for Data Protection that may occur.

Therefore, we recommend that you periodically review this Privacy Policy to be informed of how treat and protect your personal data, as well as the rights that assist you.

Last updated: 27 October 2021