PRIVACY POLICY

In this policy you will find all the information regarding the processing of your personal data and the rights that you can exercise to maintain control over them. Therefore, you must read it carefully before using this Website. Do not hesitate to ask us any questions in this regard at hola@velcamotor.com

From RHINO ELECTRIC MOTORS, SL (hereinafter "Velca") we need to have the personal data that we request during your browsing and use of the website www.velcamotor.com (hereinafter "the Website"), with the following objectives :

  • Offer you different channels where you can contact us, to request information, answer questions, etc.
  • Process requests for information, tests and purchases of our vehicles, and be able to manage our services.
  • Offer you, where appropriate, products and services that may be of interest to you through electronic means.
  • We may also use your data to help improve the development, maintenance and usability of the Website.
  • In any case, we guarantee to safeguard said information with the maximum security guarantees and in accordance with current regulations on the protection of personal data.

At any time you can exercise the rights provided by the data protection regulations or ask us any questions you have about the processing of your data by contacting us through the email hola@velcamotor.com.

  1. WHO IS RESPONSIBLE FOR THE PROCESSING OF YOUR PERSONAL DATA?

Your personal data will be processed by the company RHINO ELECTRIC MOTORS, SL ("VELCA"), with NIF B-88517784 and whose contact details are the following:

Address: Calle Piamonte 23, 28004 Madrid

Contact email: hola@velcamotor.com

  1. WHAT REQUIREMENTS MUST YOU FULFILL TO PROVIDE US WITH YOUR PERSONAL DATA?

2.1. Minimum age.

To provide us with your personal data, you must be at least 14 years old, and / or, where appropriate, have sufficient legal capacity to use this Website. However, to contract our services through our Website, you must be of legal age, with full legal capacity to act, acting in your own name or in the name and representation of legal persons.

2.2. Veracity.

When you provide us with your data to use our services, you guarantee that the data and information provided is real, truthful, updated and also belongs to you and not to third parties.

In addition, you must notify us of any modification that occurs in the data provided, responding in any case to the veracity and accuracy of the data provided at all times.

  1. WHAT DATA PROCESSING DO WE CARRY OUT THROUGH THE WEBSITE AND WHAT ARE ITS MAIN CHARACTERISTICS?

Next, we explain how we treat your personal information and we provide you, in detail, with all the relevant information related to your privacy:

“At Rhino Electric Motors we treat the information you provide us with in order to provide them with the requested service and carry out their billing. The data provided is will be kept as long as the commercial relationship is maintained or for the time necessary to comply with legal obligations and meet the possible responsibilities that could derive from the fulfillment of the purpose for which the data was collected. The data will not be transferred to third parties except in cases where there is a legal obligation. You have the right to obtain information about whether Rhino Electric Motors we are treating your personal data, so you can exercise your rights of access, rectification, deletion and portability of data and opposition and limitation to its treatment before Rhino Electric Motors, Calle Piamonte 23 28004 or at the address of email ventas@velcamotor.com, attaching a copy of your ID or document equivalent. Likewise, and especially if you consider that you have not obtained satisfaction fully in the exercise of your rights, you may file a claim with the national control authority addressing these effects by the Spanish Agency for Data Protection, C / Jorge Juan, 6 - 28001 Madrid. We also request your authorization to offer you products and services. related to those hired and retain you as a customer. "

3.1. Navigation and use of our Website

What data do we collect?

Information on the use of the Website: When you access the Website, even if you have not registered, information is collected through cookies or other tracking tools. These tools are small files that are downloaded to your device and collect data about your use of the Website. Through these tools, we can collect: Cookies policy

Device Information: During the use of the Website, we collect information about the device from which you access the Website. The information we obtain is the device model, the operating system and version, the unique identifier of the device and the network.

Information about your location: We also obtain the IP address, time zone and what the mobile service provider is, if any, which allows us to obtain a general location.

User navigation information: We collect information about your use of the Website. Specifically, the frequency of use, the sections you visit, use of specific functions, etc.

What are the purposes of the processing of your personal data?

Perform statistical analysis and improvement of the Website: All the information collected through cookies and other tracking tools help us to analyze, maintain and improve the Website, since from the analysis of the navigation made by the users, we can detect errors on the Website , aspects to improve in the design or the need to add new functions and services.

For more information, you can visit our Cookies Policy.

Prevention, detection and prosecution of activities that are illegal or contrary to the conditions of service or that endanger the security of the information or the Website: VELCA may process the data to control and avoid any form of abuse of our services, such as fraudulent activities, denial of services attacks, spamming, unauthorized access, as well as any other practice that is contrary to the General Conditions of Use of the Website or the General Contract Conditions or endanger the security of the information or the very integrity of the Website.

Advertising on the Website and social networks: Advertising may appear on this Website in the form of advertising banners that contain text, images, animations and / or videos, integrated into the content of the Website itself. Said advertising banners would link to third-party websites for advertising and / or informational purposes and, in no case, would they be the responsibility of VELCA. The advertising that appears on these banners may include personalized advertising, derived from the information obtained from the reading of Cookies or other tracking devices in your browser that allow you to show ads related to your recent searches and show you the most relevant ads. Similarly, we use third-party advertising services to serve advertising about our Services on other websites.

Even if you decide not to receive personalized ads based on your browser settings, ads may continue to appear based on other factors such as your general or generic location.

In addition, from the social network tracking devices that are configured on the Website (see Cookies Policy), we can create an audience for the matching process on the corresponding social networks. The data that is sent is encrypted in our systems before being uploaded and made available to the social network (that is, a hidden and anonymous version of the user's data is sent) in order to later use them and for VELCA advertising to appear on your networks. social. To learn more, visit:

https://es-es.facebook.com/legal/terms/customaudience.

What is the basis of legitimacy that allows us to process your data? In your case, is the provision of this data mandatory?

The information we collect through cookies and other tracking devices is based on your consent, which we request when you access the Website through an informational pop-up. At any time you can withdraw your consent by following the steps indicated in our Cookies Policy.

We can use all this information, based on our legitimate interest, to analyze and evaluate the use made of our Website and to be able to apply the necessary improvements to it.

How long do we keep your information?

The retention periods of the information collected through cookies depend on the specific cookie. All information retention periods are specified, for each type of cookie, in our Cookies Policy.

Who do we give your personal information to?

The transfers of personal data that are made through third-party cookies (cookies collected and managed by a third party) for this purpose are specified in the Cookies Policy. In addition, we can use the services of service providers, who will have limited access to the data and will be bound by a duty of confidentiality (for more information on how our service providers act, see point 4. To whom do we transfer your personal information?> Service Providers).

If at any time we decide to show you advertising through this Website, we may share certain data with advertisers and third-party networks and use said data to offer the user specific and personalized advertisements, as well as perform statistical analysis. On the other hand, advertisers can share with us the data they collect about the user to show you our advertising on other pages. For more information, visit our Cookies Policy.

3.2. Contact us through our channels (contact form, email, whatsapp, chat, appointment schedule, etc.)

What data do we collect?

Identifying and contact information. We collect the information that you provide us through the means that we make available to you on this Website. In this sense, we will treat your identification data (name and, where appropriate, surname) and the email address and / or telephone (depending on the means used), as well as any other that you include in the communications you send us.

Curricular, academic and professional information. In the event that you send us your Curriculum Vítae (CV) in order to register for one of our job offers, we will be able to process the information related to your studies, training, academic experience and that which you have included.

What are the purposes of the processing of your personal data?

Answer your requests. The main purpose of the processing of these data will be to answer your requests, resolve your doubts and / or provide you with the required information, as well as, where appropriate, follow up on them.

Advise you on our vehicles and activities: If available, an advisory service may be made available to you by our customer service, through which you can expose your interests and we can recommend the vehicles that best suit your needs. This service will be available by prior appointment, so you must select the date and time (depending on availability) and leave your contact information, and the department will contact you on the indicated date.

Participate in our selection processes. In the event that you send us your CV, we will treat your personal information to initiate, where appropriate, a selection process for a possible hiring and follow up on it.

Improve customer service. All the information derived from doubts, queries, and advice offered to interested parties, as well as the way in which requests are resolved, allows us to know how we provide our own customer service, allowing us to improve the quality of this. All the information collected, once the conservation time indicated in point d) has ended, is anonymized, only being kept for statistical purposes, and the interested parties cannot be identified.

What is the basis of legitimacy that allows us to process your data? In your case, is the provision of this data mandatory?

Consent. The data provided for the above purposes will be processed based on your consent, granted when, voluntarily, you contact us through the means made available to you to either request information or send us other communications or to send us your CV to participate in our selection processes.

Legitimate interest. All the information collected by the customer service department will help us to improve the quality of the customer service provided, based on our legitimate interest.

How long do we keep your information?

We will process all your personal information during the time your requests are being processed and for 6 months to follow up on them. Once this period has ended, VELCA will keep, blocked, said information during the periods provided for in the legislation to meet any responsibilities and to demonstrate compliance with our obligations. All this, unless you start a new treatment. From this moment on, VELCA will only treat the information in an anonymized manner, so that it will not be possible to link the statistical information with the specific user to whom it refers.

In the case of your CV, we will treat your personal information during the selection process, if applicable, and / or, when there is no open selection process, for a maximum of 1 year for possible future selection processes that may fit with your professional profile or interests you have indicated.

Who do we give your personal information to?

We do not make any additional assignment to carry out this treatment than those indicated, in general, in point 4. "Who do we give your personal information to?" In this sense, some channels through which you can contact us are managed by service providers, who act as Treatment Managers. You will find more information about how these service providers act in point 4, mentioned above.

3.3. Registration to our newsletter and receipt of other commercial information by electronic means

What data do we collect?

Contact information. To send commercial information by electronic means, we use the contact information that you include in the corresponding form for the registration in the newsletter or those contact information (email or mobile phone) that we have by virtue of our contractual relationship, in Their case.

What are the purposes of the processing of your personal data?

Sending publications of interest and commercial communications: If you maintain a contractual relationship with us or have subscribed to the receipt of commercial information, we can send you, through electronic means (emails, SMS, whatsapp or others), communications about products and services related to VELCA.

Said communications will not violate, in any case, your rights to the privacy of your data or your privacy, and will not be intrusive in terms of periodicity.

What is the basis of legitimacy that allows us to process your data? Is the provision of this data mandatory?

The sending of commercial communications is carried out:

  • Based on our prior contractual relationship; or
  • based on your consent, requested at the time of your subscription in our distribution list or by checking a corresponding box in other forms.

If you do not wish to receive this type of communication, you can not give your consent and / or withdraw it at any time by following the instructions indicated in each commercial email or by sending us an email to hola@velcamotor.com, indicating your desire to stop receiving said communications.

Even if you have unsubscribed from the receipt of commercial information, it is possible that you will continue to receive other communications of administrative management of the contracted maintenance services or others relevant to the execution of the contract or in terms of security.

How long do we keep your information?

We will keep all your personal information for as long as our contractual relationship remains in force. Once this is finished, VELCA will keep, blocked, said information during the periods provided for in the legislation to attend to eventual responsibilities and to demonstrate compliance with our obligations.

In the event that the sending of commercial communications is based on your consent, we will keep the information for as long as you are registered in our distribution list for this type of information and, once you unsubscribe , will remain blocked during the legal periods established to attend to eventual responsibilities.

Who do we give your personal information to?

There are no specific transfers of your personal data to fulfill the purpose indicated in this section. However, we may use the services of mail marketing service providers or other advertising and marketing service providers, who will have limited access to the data and will be bound by a duty of confidentiality (for more information on how our providers act services, see point 4. Who do we give your personal information to?> Service Providers).

3.4. VELCA presence in social networks.

Presence of VELCA in social networks:

VELCA has a profile on the main social networks, such as Facebook, Twitter, Instagram, Linkedin or YouTube.

When you become a follower of any of our pages on social networks, the treatment of data will be governed by the conditions of use, privacy policies and access regulations that belong to the corresponding social network and previously accepted by the user.

VELCA, in this sense, will treat your data with the purpose of correctly managing your presence on the social network, informing you of activities, products or services, as well as for any other purpose that the regulations of social networks allow.

Keep in mind that we have no influence on the information that the social network collects or how it processes it, so we recommend that you stay informed of the purpose and scope of the information collection that is carried out through said social networks.

Use of plug-ins or social plugins:

When you use our services, you can share information on social networks, such as Facebook or LinkedIn, using an implemented social plug-in (such as a "Share" button). If you choose to share information through a social plug-in, the following data will be transferred to the corresponding social network:

  • Date and time of visit;
  • The Internet address or URL for the address you are temporarily visiting;
  • The IP address;
  • The browser you are using;
  • The operating system you are using;
  • Where applicable, your username and password and if you are a registered user of the social network, your name and surname; Y
  • The information for which you have used the specific plug-in.

With respect to such information, we refer to the terms and conditions of the relevant social network. We encourage you to stay informed of the purpose and scope of the information collection that is carried out through the social plug-ins. If you wish, you can block social plug-ins in the browser settings. Keep in mind that we have no influence on the information that the social network collects through the use of plug-ins.

  1. TO WHOM DO WE TRANSFER YOUR PERSONAL INFORMATION?

In general, VELCA will not communicate your data to third parties. However, in addition to the assignments that we specifically indicate in the section in which we explain the characteristics of the different operations (point 3), we inform you of the communications that we can make, in general, and that affect all the previous treatments and its legitimizing base.

Providers of essential services to execute the service that we offer you, (for example, computer hosting companies, internal platforms for sending communications by VELCA, data hosting companies for our own use, etc.). However, these entities have signed the corresponding confidentiality agreements and will only treat your data according to our instructions, not being able to use them for their own purposes or apart from the service they provide us.

International transfers. Some of our service providers are located in the United States or other countries located outside the European Economic Area. The services of these providers imply the existence of an international transfer of your personal data, which could entail a lower degree of protection than that contained in European regulations. However, all providers of this type adhere to the Privacy Shield framework (https://www.privacyshield.gov/welcome), an agreement signed between the United States and the European Union by which the American entities adhered to the program, guarantee that apply the same data protection standards as European companies or, where appropriate, the corresponding standard contractual clauses approved by the European Commission have been signed. Therefore, the use of these providers does not give rise to a lower degree of protection of your personal data than the use of providers located in the European Union.

Among others, we use the services of Amazon Web Services, adhering to the Privacy Shield framework.

Public Organizations and other entities. We may disclose to the competent public authorities or other private entities (for example, auditors) the data and any other information that is in our possession or that is accessible through our systems when there is a legal obligation to do so, as well as when required. , for example, when the purpose is to prevent or prosecute abuse of services or fraudulent activities through our Website or website. In these cases, the personal data that you provide us would be kept and made available to the administrative or judicial authorities.

In the event of a corporate transaction. In the event that VELCA is part of corporate operations such as a merger, an acquisition, sale of all or part of its assets or any other type of operation in which a third party intervenes, we may share, disclose or transfer user data to the successor entity (including during the pre-transaction phase).

To third parties after aggregation or anonymization. We may disclose or use aggregated or anonymized data (that is, data that cannot be linked to an identified or identifiable natural person) for any purpose.

To third parties with the consent of the user or other legitimate basis. In the event that we want to share data with third parties outside the scope of this Privacy Policy, in any case, your consent will be requested or your consent and its legitimate basis will be informed.

In purchases through the web. The user accepts that all their personal data are fully transferred to Aplazame from the moment the user has started contracting the deferred payment service offered by the latter at the time of choosing the payment method. This acceptance extends to third parties that had to access the files for the good purpose of the contract.

Likewise, we inform you that this Privacy Policy only refers to the collection, treatment and use of information (related to personal data) by us through the interaction you make with our Website. Access to third-party Web pages that you can access through links from the Web Site have their own privacy policies over which we have no control. Therefore, before providing them with any personal information, we recommend that you inform yourself about their Privacy Policies.

 

For those customers who include an insurance plan in the purchase of their Velca, the Personal Data that we collect from you may be processed by members of the Grupo Carnovo staff: Carnovo Digital, SL, Carnovo Spain, SL and / or Carnovo Italy SRL, on the legal basis of the legitimate interest of the group. Likewise, your personal data may be communicated to:

• Insurance brokerages (such as Yukar Broker SL) or comparators for the issuance of insurance contracting proposals.

  1. WHAT ARE THE RIGHTS THAT YOU CAN EXERCISE AS AN INTERESTED?

You can exercise the rights that the law guarantees you in relation to the processing of your personal data by contacting our Data Protection Delegate through the email hola@velcamotor.com.

Any request for rights that we receive will be resolved as soon as possible and, in any case, within a maximum period of 1 month from when we receive it. In some cases, it will be necessary to request a copy of your identity document or other identification document if it is necessary to verify your identity.

The rights that correspond to you as an interested party, are the following:

Right to withdraw the consent granted

You can revoke your consent in relation to all processing based on it at any time. However, the withdrawal of consent will not affect the legality of the treatment based on the consent prior to its withdrawal.

Right of access

You have the right to know what data is being processed, if applicable and, if so, to obtain a copy of it, as well as to obtain information related to:

  • the origin and recipients of the data;
  • the purposes for which they are processed;
  • whether there is an automated decision-making process, including profiling;
  • the data retention period; Y
  • the rights provided by the regulations.

Right of rectification

You have the right to obtain the rectification of your personal data or to complete them when they are incomplete.

Right of suppression

You have the right to request the deletion of your personal data if it is no longer necessary for the purpose for which it was collected or, where appropriate, if we are no longer authorized to process it.

Right to data portability

You have the right to request the portability of the data in the case of the processing of your data that is based on your consent or the execution of a contract, as long as the processing has been carried out by automated means. In case of exercising this right, you will receive your personal data in a structured format, commonly used and readable by any electronic device. However, you can also request, when possible, that your data be transmitted directly to another company.

Right to limit the processing of your personal data

You have the right to limit the processing of your data in the following cases:

  • When you have requested the rectification of your personal data during the period in which we verify their accuracy.
  • When you consider that we are not authorized to process your data. In that case, you can ask us to limit its use instead of requesting its deletion.
  • When you consider that it is no longer necessary for us to continue processing your data and you want us to keep it for the purposes of exercising or defending claims.
  • In cases where there is a processing based on our legitimate interest and you have exercised your right to oppose it, you can ask us to limit the use of your data during the verification of the prevalence of said interests with respect to yours.
  • Right of opposition
  • You have the right to object at any time to the processing of your personal data based on our legitimate interest, including profiling.

Cancellation of commercial communications: Remember that at any time you can oppose the receipt of this type of communication by sending us an email to hola@velcamotor.com. You can also exclude yourself from this service by following the instructions indicated at the bottom of the body of each of the electronic communications that we send you.

We remind you that, even if you unsubscribe from said commercial communications, you can continue to receive communications from VELCA regarding the administrative management of the Services that you have contracted, security alerts, changes in our conditions and policies and other communications necessary for the development of the contractual relationship that we maintain with you or to resolve requests and requests that you send us through the means that we put at your disposal.

Right to file a claim with the Control Authority

Remember that, at any time, and in case you consider that we have violated your right to the protection of your data, you can address the corresponding Control Authority in its defense, in the case of Spain, the Spanish Agency for Data Protection ( www.agpd.es).

Close your account and unsubscribe

To unsubscribe from our Services, you must follow the procedure indicated in our Terms and Conditions. In case of cancellation (closure of your account), you will lose the right to use any benefits or services that you may have active on the date of cancellation and / or have previously contracted.

In the event that you request your withdrawal, we may keep all your personal data for a period necessary to guarantee the exercise of our processes, our legal obligations and resolve possible disputes.

All your personal data will be processed and kept to the extent strictly necessary to comply with the law or with the purposes that we have described. Once the data has been canceled, we can keep it for a period necessary to guarantee the exercise of our processes and our legal obligations and resolve disputes. When your data is no longer relevant for the purposes for which it was collected, it will be deleted or anonymized, including any records or other supporting information.

Return policy and right of withdrawal. Returns are not allowed because the vehicle is in the customer's name.

  1. HOW DO WE GUARANTEE THE CONFIDENTIALITY OF YOUR INFORMATION?

The security of your personal data is a priority for us. For this reason, VELCA has implemented all the necessary security measures to guarantee an effective use and treatment of the personal data provided by the user, safeguarding the intimacy, privacy, confidentiality and integrity of the same and makes use of the technical means necessary to avoid the alteration, loss, unauthorized access or treatment of your data, according to the state of technology at all times.

Consequently, we comply with the recommended security standards to protect them. However, it is impossible to fully guarantee your security due to the very nature of the Internet and because there may be malicious actions by third parties beyond our control.

We are committed to acting swiftly and diligently in the event that data security is compromised or compromised, and to informing you about it if it is relevant.

  1. WHAT REGULATIONS AFFECT THIS PRIVACY POLICY?

In case you want to obtain more information about the regulations that assist you, protect and establish your rights, we put at your disposal the laws that have inspired this policy and are relevant for you:

General Data Protection Regulation EU 216/679

https://www.boe.es/buscar/doc.php?id=DOUE-L-2016-80807

Organic Law 3/2018, of December 5, of Protection of Personal Data and guarantee of digital rights.

https://www.boe.es/eli/es/lo/2018/12/05/3

Law 34/2002, of July 11, on services of the information society and electronic commerce

http://www.boe.es/buscar/act.php?id=BOE-A-2002-13758

From VELCA we can modify the content of the privacy policy at any time according to the legislative, jurisprudential or interpretation modifications of the Spanish Agency for Data Protection that may occur.

Therefore, we recommend that you periodically review this Privacy Policy to be informed of how your personal data is treated and protected, as well as the rights that assist you.